All our customers automatically receive a review/feedback email to fill out on
their return from holiday.
As a result, we are able to provide access to authentic, credible and current hotel reviews.
This resource allows
you to select the hotel best suited to your needs. We also check the reviews and use them for quality control
purposes.
Custom House at Excel London
Recommended by 96% of Customers
Hotels are rated on a scale of 1 to 5
( 1 is Poor and 5 is Excellent )Show Details
Traveller from Blackburn stayed in March,2010
Comment
good clean. reasonable priced food. all good. close to the O2
Top Tip
close to the O2 £15 and £25 back
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from Oxford stayed in March,2010
Comment
Excellent price, good location for the 02, good service, clean room. The toilet and shower rooms didn't smell nice at all, but that was my only complaint. Great budget hotel - no frills but you get what you pay for. Breakfast was decent too.
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from eglinton stayed in March,2010
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from Luton stayed in February,2010
Comment
I have only given 4 out of 5 for location simply because of the travel restriction on the DLR and Tube, which is due to the 2012 Olympics upgrade works
Top Tip
The in-house Chinese restaurant is very good, and convenient!
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from Andover stayed in December,2009
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from Wellingborough stayed in December,2009
Comment
The hotel is basic to say the least, the toilet is like a portaloo with no wash hand basin (this is at other end of room), the shower very small. No hand towels available, no soap in shower, broken toilet roll holder. Breakfast basic and segregated by full English and continental (in separate rooms a very long stretch apart) and had to ask for things to be re-stocked. Had to sit at dirty table with last occupiers' dishes which were not removed whilst we sat there. Receptionist seemed put out because I had no credit card to swipe and she did not accept SOLO. Would not stay there again.
Top Tip
Dont stay there.
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from York stayed in November,2009
Comment
An excellent budget hotel which was surprisingly good. You can get better, but you'd have to pay a lot more for it. To get you head down, then get off tou your event, I don't think you could get better for the money. 2 stops on the dlr and one on the tube, then you are at the O2.
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from salisbury stayed in November,2009
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from Cardiff stayed in November,2009
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |
Traveller from Southminster stayed in October,2009
Comment
Clean & has a cafe & pub on site. No frills but perfectly comfortable.
Top Tip
Docklands Light Railway is right outside the hotel & gives easy access to all of London. It's worth exploring the regenerated areas of the Docklands particularly the Museum of London at West India Quay.
| | Location |
| | Cleanliness |
| | Facilities |
| | Service |